How is waiting time and the calculation of additional kilometers handled?
or all pickup locations except airports, a complimentary waiting time of 15 minutes applies, unless otherwise specified or agreed upon.
At the airport, the complimentary waiting time is 60 minutes from the time of landing.
A paid extension of the waiting time can be arranged upon request, at a rate of €1 per minute plus tax.
Extra kilometers are charged per kilometer, depending on the car class
Is free cancellation available for transfer services and hourly bookings?
Free cancellation of hourly bookings is possible up to 6 hours before the scheduled pickup time.
Free cancellation of transfer rides is allowed up to 60 minutes before the scheduled departure time.
Rides that are more than 50 kilometers from the city center (Munich/Augsburg) can be canceled free of charge up to 180 minutes before the scheduled departure time.
What are the rules that apply inside the car?
Smoking is prohibited in all cars.
Wearing seat belts is mandatory.
Careful treatment of the cars is expected at all times.
Transportation
What are the regulations regarding the transportation of minors?
A child car seat must be requested in advance.
The transportation of unaccompanied minors is only allowed with prior arrangement and approval.
